The following notices apply to your use of our website and services. Please read them carefully. By using our services, you confirm that you have read and understood them. If anything is unclear, contact us at hola@puentedeunion.com or (305) 699-3049 and we will gladly explain it to you in Spanish.
Last updated: July 20, 2026.
Puente de Unión is a private, independent company. We are not —and are not affiliated with, authorized by, or endorsed by— the Consular Office of the Republic of Cuba, any consulate or embassy, the Government of Cuba, the Government of the United States, or any other governmental authority or official entity. We do not represent or act on behalf of any of them. We do not issue, approve, or guarantee passports, extensions, civil-registry certificates, citizenship letters, visas, legalizations, or any official document: those decisions and issuances belong exclusively to the competent authorities. Our role is limited to helping you prepare, organize, translate, and submit your request as your private assistant.
Puente de Unión is not a law firm, employs no attorneys in its document service, and does not provide legal, immigration, or tax advice or representation. We prepare documents and complete forms based on the information and instructions you give us. We do not tell you which legal option to choose, we do not interpret the law on your behalf, we do not opine on the merits of your immigration, criminal, civil, or tax matter, and we do not represent you before any court, agency, or authority. A power of attorney, a legalization, forming an LLC, or completing a form does not constitute legal advice. If your situation calls for legal judgment —for example, which type of power of attorney to grant, immigration or tax consequences, or property or inheritance disputes— we recommend consulting a licensed attorney or a CPA. We are glad to refer you to one. We translate and prepare documents; we never advise you on your case.
Using our service is optional. The same procedures we handle can also be done by you, directly and without an intermediary, with the appropriate authority —for example, with the consulate, issuing authority, or official agency that applies (for consular procedures, apostilles, and legalizations). In many cases those offices charge only the official fee. You pay our fee for the convenience, bilingual support, and time savings of having us do it for you; not for special access that no one else has.
We do our work carefully and diligently, but we cannot guarantee the outcome of any procedure or the date it will be ready. Approval, denial, additional requirements, and processing times are decided by the government authorities, not by Puente de Unión, and are outside our control. Any timelines we give you are good-faith estimates based on experience and may change for reasons beyond us (rule changes, office workloads, mail, holidays, closures, etc.). A denial or delay by an authority is not a breach on our part and does not entitle you to a refund of work already performed, except as stated in our refund policy.
We prepare your documents using the information you give us. You are responsible for making sure that information —names, dates, numbers, addresses, family details, etc.— is complete, true, and accurate, and for reviewing each document before you sign it or before we submit it. We do not independently verify the truth of the information you provide or the authenticity of the documents you give us. We are not responsible for denials, delays, extra costs, or consequences arising from incorrect, incomplete, or outdated information you provided, or from invalid underlying documents (for example, non-certified copies where a certified copy is required). If we notice something that looks wrong, we will point it out, but final responsibility for the information is yours.
When a procedure requires an official government form, we provide it in its official, unaltered form, exactly as published by the relevant authority. We do not modify, recreate, or charge for the form itself; our fee covers preparation, assisted completion, and handling. Official forms are generally available for free on the authorities' websites.
Our site may include links to government or other third-party websites (for example, the Florida Department of State, USCIS, or Sunbiz). We provide them for convenience only. We do not control those sites, we do not endorse their content, and we are not responsible for their accuracy, availability, privacy practices, or any harm arising from their use. Our linking to a government site does not imply that the government endorses or is affiliated with us.
For full transparency, below we define —with their exact legal basis— the terms that describe what we are and what we do, so there is no confusion about the representation we make. This section is informational, is not legal advice, and reflects the cited law in effect as of July 2026. We invite you to read the linked official sources.
Under Florida Statutes § 454.23, practicing law —or holding oneself out as qualified to— without a license is a third-degree felony. We never practice law or hold ourselves out as able to. (Fla. Stat. § 454.23.)
In The Florida Bar v. Brumbaugh, 355 So. 2d 1186 (Fla. 1978), the Florida Supreme Court held that a non-lawyer may type or transcribe the information the client provides in writing and sell blank forms, but may not choose the form for the client, supply legal content, correct errors or omissions, or advise on what to do. That is exactly the boundary within which we work: you give us the information; we transcribe and handle it.
Under the Rules Regulating The Florida Bar (Rule 10-2.1), a “nonlawyer” is a person who is not a member of The Florida Bar. Our communication is limited to eliciting the facts needed to complete the form and telling you how and where to file it; we do not give legal advice or advice on courses of action.
In many Spanish-speaking countries a “notario” is a lawyer. In Florida it is not, and Florida Statutes § 117.05(11) prohibits a non-lawyer from using the terms “notario público,” “notario,” “immigration assistant,” “immigration consultant,” or “immigration specialist.” We are not a “notario” in that sense and we do not offer legal services. We expressly state:
I AM NOT AN ATTORNEY LICENSED TO PRACTICE LAW IN THE STATE OF FLORIDA, AND I MAY NOT GIVE LEGAL ADVICE OR ACCEPT FEES FOR LEGAL ADVICE.
The clerical transcription of the information you provide onto the applicable forms. Its scope is set by the scrivener’s exception (Brumbaugh) and Rule 10-2.1; it does not include legal drafting or advice.
A person or service engaged to transport documents or parcels between parties (Black’s Law Dictionary). As couriers, we physically transport your documents; we take no position on and give no advice about their content.
The Florida Power of Attorney Act (Fla. Stat. § 709.2102) defines a power of attorney as a writing that grants an agent authority to act in place of the principal. A Cuban consular “poder” is a separate instrument executed or legalized before Cuban consular authorities; we prepare and transport your information, but we do not draft the instrument or advise on its legal effect.
8 CFR § 103.2(b)(3) requires that any foreign-language document submitted to USCIS include a full English translation the translator certifies as complete and accurate, plus the translator’s certification of competence to translate. It means the translator signs that certification; no license, notarization, or apostille of the translation itself is federally required.
The apostille comes from the Hague Convention of 5 October 1961. In Florida, the only competent authority to issue it is the Florida Secretary of State. Important: Cuba is not a party to the Hague Convention, so an apostille is not valid for use in Cuba. Documents destined for Cuba require consular legalization (see below). Our apostille service is for Convention countries (for example, Spain).
For destinations that are not party to the Hague Convention —including Cuba— a document typically goes through this chain: notarization or state certification → U.S. Department of State authentication → legalization by the destination country’s consulate. We coordinate and courier that chain; we do not certify the documents’ legal sufficiency.
We operate in compliance with the Cuban Assets Control Regulations (31 CFR Part 515), including the informational-materials exemption (§ 515.206, defined in § 515.332), and we keep the records required under 31 CFR Part 501. We decline any engagement prohibited by applicable sanctions.
Under 8 CFR Parts 292 and 1292, only attorneys and EOIR-accredited representatives may represent a person before USCIS or the immigration courts. We only perform clerical, translation, and courier work; we do not represent you or assess your eligibility.
The Florida Revised LLC Act (Fla. Stat. § 605.0113) requires each LLC to maintain a registered office and agent in the state. It is an administrative role; we do not advise on entity choice.
Florida Statutes § 865.09 requires registering any fictitious business name with the State’s Division of Corporations. “Puente de Unión” is the trade name of Puente de Union LLC.
Official sources: Florida Statutes (flsenate.gov), Code of Federal Regulations (ecfr.gov), the Hague Conference on Private International Law (hcch.net), and The Florida Bar (floridabar.org). Definitions are provided for clarity and transparency; for your specific situation, consult a licensed attorney.
These Terms of Service ("Terms") govern the relationship between you ("Client") and Puente de Union LLC, doing business as Puente de Unión ("we," "us," "our"). By engaging our services or using our website, you agree to these Terms. Please read them together with our Disclaimers and Privacy Policy.
These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Miami-Dade County, Florida, and you consent to that jurisdiction and venue —subject to the fair dispute-resolution options described below.
We provide document preparation, translation, organization, courier, and handling services, including (depending on the service you engage): Cuban consular procedures, certified translations, apostilles, legalizations, powers of attorney, certificates, and Florida LLC formation. The exact scope of each engagement is what is described in your quote or order confirmation. We do not include legal, immigration, or tax advice, and we do not guarantee government outcomes or timing. We may decline or suspend any engagement we consider unlawful, deceptive, outside our competence, or that would expose us to compliance risk (for example, sanctions).
We aim to be fair and clear (we deliberately do not use an "all sales final" wall):
Our services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that any procedure will be approved, government processing times, or that our website will operate uninterrupted or error-free. This disclaimer is not intended to exclude any warranty that the law does not permit to be excluded.
To the fullest extent permitted by Florida law, Puente de Unión's total liability to you for any claim relating to a service is limited to the amount of the service fee you paid us for that specific engagement. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost opportunity, or consequences arising from government authorities' decisions, delays, or denials, from inaccurate information you provided, or from causes beyond our reasonable control. Nothing in these Terms limits liability that the law does not permit to be limited (for example, for fraud or willful misconduct).
You agree to indemnify and hold harmless Puente de Unión and its owner from claims, losses, and reasonable expenses (including attorneys' fees) arising from: (a) false, incomplete, or inaccurate information you provided; (b) documents you gave us that turn out to be false, altered, or stolen; (c) your use of the prepared documents for an unlawful purpose; or (d) your breach of these Terms or of applicable law. This clause is read reasonably and reciprocally: we remain responsible for our own errors under the limitation of liability above.
We want to resolve problems quickly and fairly. We do not use forced arbitration or broad waivers as a wall against the client.
We are not responsible for delays or failures caused by events beyond our reasonable control, including: acts of government, rule changes or office closures, strikes, mail or courier disruptions, internet or power failures, natural disasters, hurricanes, pandemics, war, or civil unrest. In such cases, timelines are extended for the duration of the event.
We may update these Terms. We will post the current version on our site with its "last updated" date. Changes apply to engagements made after they are posted; they do not apply retroactively to an engagement already in progress without your agreement.
Puente de Union LLC · 3111 NW 32nd St, Miami, FL 33142 · (305) 699-3049 · hola@puentedeunion.com
Your privacy is central to our service. We handle sensitive documents (passports, certificates, immigration and consular documents) with care. This policy explains what we collect, why, how we protect it, and your rights.
We collect only what each procedure requires, including: your name and contact details; identifiers and personal data needed for the form (for example, passport number, dates, addresses, family details); documents you upload or hand us; and order and payment records. We use this information solely to provide the service you request, to communicate with you, to meet legal obligations (for example, records required by law), and to track your order.
We never sell, rent, or trade your personal information, and we do not build marketing lists from your document or record data. This is a core principle of the business, not fine print. We share your information only when needed to complete your procedure (for example, submitting your application to the relevant authority), with vendors who help us operate under a duty of confidentiality (for example, mail/courier, secure storage), or when required by law.
We store your documents in secure, access-restricted working systems; we encrypt information in transit and, where appropriate, at rest; and we limit access to those who need it for your procedure. We do not use insecure channels as a repository for your documents. We apply data minimization: we collect only what is needed and delete or return documents on a disciplined schedule, once the procedure is complete and the legally required retention period has passed.
We keep records only as long as needed for the service and to meet legal obligations, then delete them on a disciplined schedule. Some procedures (for example, Cuba-related work) create recordkeeping obligations under OFAC sanctions rules, and we retain those records for the period required by law. We will not delete records before the required period, nor keep them longer than privacy justifies.
You may: ask what information we hold about you; ask us to correct inaccurate data; request the return or deletion of your documents (subject to the legally required retention periods); and withdraw consent for future uses. Email us at hola@puentedeunion.com and we will respond in Spanish or English.
When you message us on WhatsApp, Instagram, or Facebook Messenger, we receive your message, your profile name, and your platform number or ID, and use them only to help you and follow up on your request. To run the site and these channels we use vendors acting as data processors, under a duty of confidentiality: Meta Platforms (WhatsApp, Instagram, Messenger), Cloudflare (site hosting and database), Microsoft 365 (email and office), and an artificial-intelligence provider that drafts assistant replies. We do not sell your information or use it for third-party advertising. For your safety, please don't share passport numbers, IDs, or other sensitive data over chat; those go through our secure portal.
You can request deletion of your data at any time: email hola@puentedeunion.com from the email, number, or account tied to your conversation, or visit puentedeunion.com/api/meta-data-deletion. We will delete your data within 30 days, except records we are legally required to retain (for example, under OFAC rules), which are deleted when that period ends.
Our site may use cookies or basic technical tools needed to function (for example, remembering language or the cart) and, possibly, aggregate analytics to understand site usage. We disclose each tool that actually loads.
Puente de Union LLC · 3111 NW 32nd St, Miami, FL 33142 · (305) 699-3049 · hola@puentedeunion.com
Puente de Unión operates in compliance with United States law, including sanctions administered by the U.S. Treasury's Office of Foreign Assets Control (OFAC). We provide document-preparation and handling services for our community within what U.S. law permits and the applicable authorizations (general or specific licenses) and exemptions —for example, the informational-materials exemption (31 CFR §515.206) and certain authorized personal services. We do not provide, or facilitate, services that are prohibited by the Cuban Assets Control Regulations (31 CFR Part 515). We keep the records required by law for the period OFAC requires (per the recordkeeping rules in 31 CFR Part 501). We reserve the right to decline or suspend any engagement that, in our judgment or our legal advisor's, could violate applicable sanctions. This statement is not legal advice and does not determine the permissibility of any particular procedure; when in doubt, we consult an attorney.
Each certified translation is accompanied by a signed certification that meets the federal standard for USCIS filings (8 CFR §103.2(b)(3)): a full translation plus the translator's certification of competence. The text of the certification we attach reads as follows:
CERTIFICATION OF TRANSLATION ACCURACY. I, Jonathan Pares, hereby certify that I am fluent (conversant) in the English and Spanish languages, and that I am competent to translate between them. I further certify that the attached English/Spanish translation of the document titled "____________" is, to the best of my knowledge and ability, a true, complete, and accurate translation of the original document. — Jonathan Pares · Puente de Unión — Puente de Union LLC.
Our certified translations are a true, complete, and accurate translation of the document you give us. Working rules: we reasonably mirror the original's layout; seals and stamps are noted as [SEAL: ...]; we translate everything and never summarize; illegible text is marked [ILLEGIBLE] and never guessed. Our responsibility is limited to the linguistic accuracy of the translation against the source document; we do not verify or guarantee the authenticity, legal validity, or truthfulness of the original document. Acceptance of a certified translation is up to the receiving authority (for example, USCIS, courts, universities); although our format is widely accepted, we cannot guarantee its acceptance by any specific entity. We translate documents; we do not advise on your immigration, legal, or tax case; if needed, we refer you to an attorney.
At Puente de Unión we serve a broad, diverse community —clients roughly 20 to 90 years old, many Spanish-speaking and with varying levels of comfort with technology. We want everyone to be able to use our services with dignity and ease.
